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📘 Kintah Platform – Frequently Asked Questions (FAQ)

🧭 GENERAL PLATFORM OVERVIEW


Your guide to supply chain optimization, global order management, ERP readiness, and AI-powered business growth.

🧭 GENERAL PLATFORM OVERVIEW

1. What is Kintah Platform?

Kintah Platform is an end-to-end B2B ecosystem for order management, supply chain optimization, and global trade coordination. It brings together buyers, sellers, shippers, and partners into one secure environment—integrated with your own dedicated Odoo ERP instance and ready for AI-driven business automation.

2. Who is Kintah for?

Kintah supports:

  • Manufacturers of consumer goods, cosmetics, apparel
  • Wholesalers, distributors, and resellers
  • Retailers and large buyers
  • Shippers and logistics providers
  • Partners and consultants managing clients' operations
    Each role benefits from specialized tools, dashboards, and integrated workflows.

3. What core features does the platform offer?

  • Verified order placement and lifecycle tracking (buyer → seller → shipper → delivery)
  • Real-time shipment management with proof uploads
  • Integrated digital marketing tools (email, WhatsApp, Facebook, TikTok, SMS)
  • Payment gateway integrations and invoicing automation
  • Odoo ERP deployment, configuration, and customization
  • AI and analytics layer for forecasting, procurement, and insights
  • Commission-earning partner role with client account management

🔧 ODOO ERP INTEGRATION & AI READINESS

4. Why do I need my own Odoo ERP with Kintah?

To centralize and streamline your operations, we connect your Kintah orders, supply chain, payments, and logistics to a dedicated Odoo ERP instance. This:

  • Consolidates all data in one place
  • Enables seamless automation
  • Powers AI analytics and smart decision-making
  • Gives you full control over your digital infrastructure

5. What’s included in the ERP onboarding?

  • Odoo Community or Enterprise deployment (hosted for you)
  • Full configuration: companies, warehouses, shipping, finance
  • Branding and module customizations
  • Optional integration with your sales channels and Kintah marketplace
  • AI agents for demand forecasting, anomaly detection, smart procurement

6. Is AI integration included?

Yes. We integrate AI-driven agents and analytics tools into your ERP and supply chain. This enables:

  • Demand prediction and inventory optimization
  • Shipment tracking intelligence
  • Forecast-based procurement planning
  • Returns prediction and customer behavior insights
  • SHAP-based explainability of model decisions

📦 GLOBAL ORDER MANAGEMENT & SUPPLY CHAIN

7. How does Kintah manage global orders?

The platform manages the full order-to-delivery workflow:

  1. Buyers place verified B2B orders or RFQs
  2. Sellers accept and confirm availability
  3. Shipment bid is launched to registered shippers
  4. Delivery tracking includes proof of pickup, in transit, and delivery
  5. Insurance, payments, and confirmations are automatically processed

8. What kind of shipping and logistics does Kintah support?

We support:

  • National and international delivery
  • Freight integrations with MAERSK, DHL, Freightos, and others
  • Shipment bidding and multi-leg routing by  independent shippers
  • Truck driver GPS tracking via mobile
  • Shipping insurance and document uploads at every step

9. Is shipment insurance mandatory?

Yes. For security and transparency:

  • Sellers must insure every outbound order shipment
  • Shippers must have valid liability insurance for cargo and operations
    Proof of coverage is required in the system before dispatch and payout.

💰 PAYMENTS, INVOICING & INTEGRATIONS

10. What payment methods are supported?

Kintah supports:

  • ACH, wire transfers, card payments, and mobile wallets
  • Stripe integration for escrow-like flows
  • Seller and shipper wallets for balance tracking and payouts
  • Automated invoice generation and settlement workflows

📢 SELLER MARKETING & PROMOTION

11. How can I promote my products on Kintah?

We provide a full Digital Marketing Center for sellers with tools to:

  • Run email, SMS, WhatsApp, Facebook, and TikTok campaigns
  • Launch sponsored listings and retargeting ads
  • Target buyers by country, region, or behavior
  • Track campaign results directly from your seller dashboard

12. What types of marketing are available?

Marketing tools include:

  • Email campaigns based on buyer history and searches
  • SMS and WhatsApp product promotions and updates
  • Facebook & TikTok Ads for broader audience engagement
  • Sponsored Listings to boost product visibility on search pages
  • Retargeting Ads to win back interested buyers

13. How do I launch a campaign?

  1. Log in to your Seller Dashboard
  2. Go to the Marketing Center
  3. Choose your channel: Email, SMS, WhatsApp, Facebook, or TikTok
  4. Define your target audience and set your budget
  5. Launch and track performance via clicks, engagement, and conversions

14. Is marketing free?

  • Basic tools (email, SMS dashboard access) are included in your seller subscription
  • You define your own advertising budget for paid campaigns
  • Kintah’s integrated providers (e.g., Meta Ads, TikTok Ads) execute campaigns on your behalf

🤝 PARTNERSHIP & SUPPORT

15. Can I manage other businesses on Kintah?

Yes. Register as a Partner to:

  • Manage your clients' ERP, marketplace, and logistics accounts
  • Earn commissions on transactions driven by your clients
  • Offer setup, support, and analytics services using the platform

16. What support do you offer?

We provide:

  • 24/7 support for critical operations
  • Odoo training and documentation
  • ERP and marketplace optimization consultations
  • Custom reporting, troubleshooting, and upgrades

🚀 GETTING STARTED

17. How do I get started with Kintah?

  1. Contact us to define your needs (supply chain, ERP, seller onboarding)
  2. We on-board you on the marketplace and deploy and configure your Odoo ERP environment if part of your selection of services
  3. You get access to your Kintah Platform Dashboard and ERP
  4. Launch and connect to the marketplace with optional marketing, and logistics workflows
  5. Scale with AI-driven tools, real-time tracking, and automated operations

18. Who can I contact for more information?

Reach out via the Contact Us page or email [Insert Email] for:

  • Platform onboarding
  • ERP deployment if desired
  • Marketing support
  • Custom development requests
  • Partner registration

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