Privacy & Terms of Use

Privacy Policy

Effective Date: 2/24/2025

Business Name: Kintah LLC

Contact: support@kintah.com

1. Introduction

Kintah LLC ("we," "us," or "our") is committed to protecting the privacy and security of our users' personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with global data protection laws, including the GDPR, CCPA, and other applicable regulations.

2. Information We Collect

We collect personal and business data when you use our platform, including but not limited to:

• Contact details (name, email, phone number, company name)
• Payment and billing information
• Usage data and analytics from our platform
• Communications and customer support interactions

3. How We Use Your Data

We use your information for:

• Providing and improving our services
• Processing transactions and customer support
• Marketing and communication (with user consent)
• Ensuring security, fraud prevention, and legal compliance

4. Data Protection & Security

We implement industry-standard encryption, access controls, and security protocols to protect your data. We do not sell your personal data and ensure compliance with legal data transfer mechanisms.

5. Your Rights

You have the right to:

• Access, update, or delete your data
• Opt-out of marketing communications
• Request data portability
• Restrict or object to processing under applicable laws

For inquiries, contact support@kintah.com.

6. Data Retention

We retain your data only as long as necessary for business, legal, or regulatory compliance purposes.

7. International Data Transfers

If we transfer data internationally, we ensure compliance with applicable laws through appropriate safeguards.

8. Updates to This Policy

We may update this policy as needed. Continued use of our services constitutes acceptance of changes.

Terms of Use

Effective Date: 2/24/2025

Business Name: Kintah LLC

Contact: support@kintah.com

1. Acceptance of Terms

By accessing or using our platform, you agree to comply with these Terms of Use. If you do not agree, do not use our services.

2. Services Provided

Kintah LLC provides AI-driven business solutions, ERP-integrated analytics, and digital marketing services. We reserve the right to modify or discontinue services at any time.

3. User Responsibilities

• Provide accurate and lawful information
• Maintain the confidentiality of account credentials
• Not use our services for illegal, fraudulent, or unauthorized purposes

4. Intellectual Property

All platform content, software, and materials remain the property of Kintah LLC. Unauthorized reproduction, resale, or misuse is strictly prohibited.

5. Limitation of Liability

Kintah LLC is not liable for indirect, incidental, or consequential damages arising from service use, including data loss, system failures, or third-party breaches.

6. Privacy & Data Protection

Use of our platform is governed by our Privacy Policy, which details data collection, usage, and user rights.

Welcome to the Kintah Order Management System (Kintah Platform ).

 These Terms of Use (“Terms”) govern your access to and use of the Kintah Platform  platform, services, applications, and tools (“Services”). By registering or using the platform as a Seller, Buyer, Shipper, or Partner, you agree to be bound by these Terms.

If you do not agree to these Terms, do not register or use the Kintah Platform  platform.

7. Eligibility and Account Registration

To use Kintah Platform , you must:

• Be a legally registered business entity in your country of operation
  
  
• Provide accurate business, contact, and tax information
  
  
• Undergo Kintah Platform  identity and business verification
  
  
• Designate your account type: Seller, Buyer, Shipper, or Partner
  
  
• Agree to these Terms and all applicable policies
  
  

Kintah Platform  reserves the right to approve or reject accounts based on internal verification standards.

8. User Types and Responsibilities

A. Seller Responsibilities

Sellers (manufacturers, wholesalers, distributors, or retailers) must:

• Provide verified company registration, tax ID, and warehouse location(s)
  
  
• Accurately list products, including weight, dimensions, HS/tariff codes, and declared value
  
  
• Maintain real-time updates to inventory, pricing, and availability
  
  
• Fulfill all orders on time and according to platform standards
  
  
• Upload required shipment documents (invoice, packing list)
  
  
• Respond to buyer queries or disputes within 48 hours
  
  

Mandatory Shipment Insurance

• Every order must be covered by active shipment insurance before dispatch
  
  
• Insurance must cover the full order value, including cross-border transit
  
  
• Insurance premium must be included in the total order cost
  
  
• Sellers must use recognized providers (e.g., Allianz Trade, UPS Capital, Shipsurance)
  
  
• Proof of coverage must be uploaded per order in the shipment module
  
  
• Kintah Platform  reserves the right to withhold payouts or suspend accounts for uninsured shipments
  
  

B. Buyer Responsibilities

Buyers (retailers, importers, procurement officers) must:

• Register with accurate company and procurement credentials
  
  
• Submit purchase orders or RFQs with intent to transact
  
  
• Make payments or release escrow per agreement terms
  
  
• Respond to shipping updates, confirmations, or disputes
  
  
• Inspect shipments upon delivery and provide proof in case of issues
  
  

Compliance and Ethics

• Buyers acknowledge the shipment is insured and must initiate any claim with sufficient proof
  
  
• Any fraudulent behavior (chargebacks, false claims) will result in account suspension
  
  

C. Shipper Responsibilities

Shippers (independent or integrated carriers) must:

• Register their business, driver profiles, and transport vehicles
  
  
• Submit licenses and tax documentation
  
  
• Provide up-to-date routing and delivery information
  
  
• Mark each shipment stage in the platform: pickup, in transit, delivered
  
  
• Upload photos and delivery confirmation documents
  
  

Mandatory Liability Insurance

• All shippers must carry active business liability insurance, which covers:
  
  
• • Goods in transit
    
    
  • Accidental loss or damage
    
    
  • Third-party liability
    
    
• Proof of valid insurance must be uploaded and renewed as required
  
  
• Lack of insurance results in immediate account suspension
  
  

D. Partner Responsibilities

Partners (agencies, consultants, or account managers) must:

• Register as a Partner account
  
  
• Manage only clients they are authorized to represent
  
  
• Uphold confidentiality, ethical behavior, and data protection
  
  
• Earn commissions transparently according to Kintah Platform  rules
  
  

9. Verification and Audit Rights

Kintah Platform  may:

• Conduct manual or automated verification of user information
  
  
• Audit user activity and uploaded documentation at any time
  
  
• Request updated documents to maintain account status
  
  
• Suspend or terminate accounts failing to meet compliance requirements
  
  

10. Shipping, Disputes, and Proof of Delivery

All shipment workflows must:

• Follow the Kintah Platform  structure for lifecycle tracking
  
  
• Include timestamped uploads for:
  
  
• • Proof of loading
    
    
  • In-transit checkpoints (optional)
    
    
  • Delivery confirmation
    
    
• Buyers must inspect and confirm or dispute deliveries within 3 business days
  
  
• Disputes require supporting evidence (e.g., delivery photo, signed documents)
  
  

11. Fees, Payouts, and Commissions

• Kintah Platform  charges a standard 8% service fee on every transaction
  
  
• Payouts to sellers and shippers are issued only after delivery confirmation and insurance verification
  
  
• Partners earn commissions based on referred or managed client activity
  
  
• All fees are outlined in your subscription or account settings
  
  

12. Platform Integrity and Prohibited Conduct

Users may not:

• Misrepresent their identity, company, or services
  
  
• Sell illegal, restricted, or counterfeit goods
  
  
• Circumvent Kintah Platform  payment or order processes
  
  
• Engage in harassment, fraud, or unethical trade practices
  
  
• Violate third-party rights, including intellectual property or trade restrictions
  
  

13. Termination and Suspension

Kintah Platform  reserves the right to suspend or terminate your account if you:

• Fail to maintain required insurance
  
  
• Submit false or unverifiable information
  
  
• Repeatedly violate SLA terms or dispute resolution protocols
  
  
• Engage in prohibited conduct or fraud
  
  

14. Limitation of Liability

Kintah Platform  is not liable for:

• Damages caused by uninsured or improperly handled shipments
  
  
• Delays, customs issues, or losses outside the platform's control
  
  
• Acts of fraud or negligence by third parties
  
  

Users agree to indemnify Kintah Platform  for any damages arising from non-compliance with these Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by the laws of [Insert Jurisdiction], and any disputes shall be resolved under the competent courts of that jurisdiction.

16. Acceptance of Terms

By creating an account or using the platform, you agree to:

• Be legally bound by these Terms of Use
  
  
• Comply with all responsibilities and insurance obligations
  
  
• Submit accurate information and engage in fair trade
  
  
• Accept the consequences of non-compliance, including payout holds or account suspension
  
  

Thank you for using Kintah Platform  — empowering global trade through trust, verification, and supply chain intelligence.

17. Changes to Terms

We may modify these terms at any time. Continued use after updates constitutes acceptance.

For questions or support, contact support@kintah.com.